3 Polish cities on Tholons Top 100 Outsourcing Cities list
3 Polish cities on Tholons Top 100 Outsourcing Cities list

During a webinar organised by Gobal Services analysts of advisory firm Tholons have just released this year’s Top 100 outsourcing cities ranking. Although the top 10 didn’t dramatically change the shift towards nearshoring is clearly noticeable. Tholons concludes the 1st position of India’s Bangalore is under pressure. Eastern Europe in general and Poland more specific are well ranked as emerging locations.


The group of top cities increased
This year’s list of Top Emerged Outsourcing Cities has expanded, identifying ten global delivery locations. Two new cities join the eight previously acclaimed outsourcing cities. Cebu City and Shanghai have significantly developed their respective outsourcing industries which have allowed these cities to join the Top 10 Emerged List.

While Bangalore retained first place for the fourth year running, Mumbai moved up to second place this year, with its huge labor pool consistently displaying enhanced service delivery in complex and high-value FAO services. During the webinar Tholons announced Bangalore will be facing severe competition in the upcoming time. A 1st rank in the next year is far from certain.

The traditional outsourcing countries are no longer alone
About 10-15 years ago US and UK based outsourcers only considered India and the Philippines to be their outsourcing destinations. Over time outsourcers have become more convenient in outsourcing and many more countries have joined. For different reasons today different locations are being considered.

Tholons has noticed more focus on near shore although being higher cost locations. This choice is being made for many different reasons like near time zone, language and cultural affinity. When it’s IT related intellectual property law is a very important decision factor.
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